PRIVACY POLICY

Pulso Global Private Limited

Last updated: 23/12/2025

1. Introduction

Pulso Global Private Limited (“Pulso”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data when you use the Pulso mobile application or website (“Platform”).

By using Pulso, you consent to this Privacy Policy.

2. Information We Collect

We may collect the following information:

a) Personal Information

• Name
• Phone number
• Email address
• Address and location
• Profile photo (if uploaded)

b) Service Information

• Booking details
• Care requirements
• Caregiver assignments
• Ratings and feedback

c) Payment Information

• Transaction details
• Payment status
• (Pulso does not store card or UPI details directly)

d) Device Information

• Device type
• App version
• IP address (for security)

3. How We Use Your Information

• Create and manage accounts
• Process bookings and payments
• Assign care providers
• Improve service quality
• Send notifications and alerts
• Provide customer support
• Comply with legal requirements

4. Sharing of Information

We may share information:

• With care providers to fulfill services
• With payment partners for transactions
• With legal authorities if required by law

We do not sell or rent your personal data to third parties.

5. Data Storage & Security

• Data is stored on secure servers
• Reasonable technical and organizational measures are used
• Access is restricted to authorized personnel only

However, no system is 100% secure, and Pulso cannot guarantee absolute security.

6. User Responsibilities

Users must:

• Provide accurate information
• Keep login credentials confidential
• Notify Pulso of unauthorized access

Pulso is not responsible for misuse caused by user negligence.

7. Data Retention

We retain personal data only as long as necessary:

• To provide services
• To comply with legal obligations
• To resolve disputes

Data may be anonymized or deleted when no longer required.

8. Cookies & Tracking

Pulso may use basic analytics tools to understand app usage and improve performance. We do not use cookies for advertising or tracking outside the Platform.

9. Children’s Privacy

Pulso services are intended for users aged 18 and above. We do not knowingly collect data from children.

10. Your Rights

You may:

• Access your data
• Request correction of incorrect data
• Request account deletion (subject to legal requirements)

Requests can be made via email.

11. Changes to Privacy Policy

Pulso may update this Privacy Policy from time to time. Continued use of the Platform means acceptance of the updated policy.

12. Contact Information

Pulso Global Private Limited
Email: support@pulso.co.in
Location: Kochi, Kerala, India

End of Privacy Policy